How can I get rid of a connection problem when trying to collect chocolate box prizes? Nothing else

Jaqua

I cannot collect my chocolate box winnings. It says connection problem and to turn off and re start etc etc. nothing works and it’s driving me crazy.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/429473/how-can-i-get-rid-of-a-connection-problem-when-trying-to-collect-chocolate-box-prizes-nothing-else

Hello @Jaqua🤗 Hearty Welcome to our sweet King Community!

I have seen few more complaints about this from past week and have reported about it to our Candy Community In-charge!

And, I am happy to tell you that the Candy Studio is aware of this issue and are looking into it. Hopefully, you will see the fix soon! If not or if there is delay in fixing the issue, I will be able to update you tomorrow by this time.

Thank you for joining our Community! If you have further questions, please reply back by typing in the blank box given below🍫🍫