Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Purchased extended game time and half of it disappeared. How do you get the time credited back
Sign in or register to leave a comment and join the conversation.
Hello & Welcome to our Candy Crush Saga Community @@theludicfallacy🤗
I am sorry to hear that you have lost purchased items from your game! You will have to contact King Player Support team, as only they can look into your account and help you with it.
If you are on a computer - Facebook browser, please click on this link to send your complaint --> https://soporto.king.com/contact;
If you are on a mobile device or on the App version on Windows 10/11, follow these steps --> Click on the Pink Cog wheel -- Click on ? icon -- Click on "My Purchases" -- select a suitable option and click on it -- now, scroll down all the way and you will see "Contact Us" button at the bottom of the screen -- click on it and fill up the form & submit.
If you have further questions, please reply back by typing in the blank box given below🍫🍫
Thank you, very helpful