Dodie Bailey

Snafu1954

How did I lose over 3000 puzzles and have to start over at 1 again! NOT VERY HAPPY!

kiara_wael

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from Here, and For more info Here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/429575/dodie-bailey

Hello @Snafu1954🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you have lost the level progress of your game!!

Did you make sure that you have logged into your game? If so, check the steps in THIS Link and see it it works.

Please post back and let me know how it goes. You can reply back by typing in the blank box given below🍫🍫