Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything thatβs not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Hy! I did a restart om my phone and after that , all my goodies dissapeard! I've only left with my gold , but all intensificators vanished! πππ
Why? Pls , help!
Sign in or register to leave a comment and join the conversation.
Oh, no!! That does not sound right at allπ’
You will have to contact King Player Support team and find out what went wrong and request for reimbursement. Please follow below stepsβ¬οΈ
You will be receiving an automated response, which is as an acknowledgement. Please wait up to 72 hours to hear back from an actual agent. If nobody contacts you by then, you can send a reply through that automated email.. you will find "reply above this line" somewhere at the top part of that automated email.
If you need further assistance or have any questions, please let me knowπ«π«
No , just like off/on. I know that a reset will delete all , but not just a restart. That's the probleme π₯Ί
Hello Alexa @AlexaMihailescuπ€ Hearty Welcome to our Candy Crush Saga Community!
When you said "restart", did you delete and reinstall the game? If so, that is the reason you have lost all your saved boosters!
The reason is, only game progress and Gold bars are saved to the King servers. Whereas the boosters and lives received from friends are saved to the device memory. Because of that, when we delete the game from the device, all the data related to the game also will be removed.
Unfortunately, it is not possible to get back those lost items, unless you have purchased any of those boosters with real money!!
If you have further questions, please reply back by typing in the blank box given belowπ«π«
