Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Hello @Ilse22🤗 Hearty Welcome to our sweet King Community!
I am sorry! Are you not able to make purchases in your Candy Store? Do you see "Connection Error" message?
Are you playing Candy Crush Saga? If so, how about other aspects & features of the game?
Please reply back by typing in the blank box given below🍫🍫