Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I have paid for bars twice and didn't receive them. Can I get a refund or the bars?
Sign in or register to leave a comment and join the conversation.
Hello @vaughn1969🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not receive your purchased items into your game. You will have to contact King Customer Support as the purchase queries involves your personal details, and since this is a public forum, it is not safe!
Please follow below steps...
1) If you are playing on a mobile device or the App version on Windows10/11, you can send your complaint directly from your game.
--> Click on the Pink Cogwheel --> ? icon --> Scroll down to Purchases --> Select the option that is suitable with your issue --> scroll down all the way till you see "Contact Us" --> Fill up the form and send your complaint;
2) If you are playing on a computer on Facebook - Browser version, send your complaint through this link --> https://soporto.king.com/contact
If you have any questions or need assistance, you can reply by typing in the blank box given below 🍫
