Why life inbox is close and I can’t use it ?!

HaythamDiab

Life inbox is dim and I can’t use it am at level 126 now and race with other players is not working eathier!! Am logging with facebook but can’t see my friends who is playing in my inbox !!’

QueenB

https://community.king.com/en/candy-crush-saga/discussion/430287/why-life-inbox-is-close-and-i-can-t-use-it

Hi there and welcome to the Community 😃

If you're envelope is greyed out it means you do not have any messages. The fact that you are also not seeing your friends might be because the game app might not be properly connected.

Try disconnecting the game app from Facebook, restart your device, check for available updates, connect the game back to Facebook and see if you noticed any changes.

Also check your app permissions is up to date:

When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

You can check which apps are active, expired, or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 Click ‘Renew Access’ to reactivate the app’s permissions.

You might also want to check your active app permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.

Remember, you'll have to do this every 90 days.

Hope this helps 😉