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I didn't lose a level but my internet went out on the level where I should have collected. I wouldn't complain but the last update said it was 108 gold bars. I've played and won another couple levels since and it still hasn't paid out.
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Hello @Shanergy🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you have experienced with Candy Royale!! Any and all events & features of King Saga games need strong internet connection!
But, please contact please send a complaint to the Player Support team and report about what happened. If you are on a mobile device or the App version on Windows 10/11, please follow these steps --> Click on the Pink Cogwheel -- Click on ? icon -- Go down to "Events" -- select "Candy Royale" -- scroll down all the way till you see "Contact Us" and click on it -- fill out the form and Submit.
If you are on a computer - Facebook browser, please send your complaint through this link --> https://soporto.king.com/contact
If you have any questions, please reply back by typing in the blank box given below🍫🍫
