How to get game back from gray screen

mrath

After loading the day's rewards and playing one or two times, the game is grayed out. This happens on Chrome, Edge, Safari, desktop, Chromebook, iPad and iPhone. It's been happening for 3-4 days on and off.

Alienscar

Hello @mrath the issue you refer to has been going on for some time now and it is supposedly being investigated by King. Currently there is no fix for your issue. If you play through Facebook try downloading the Windows app and play using a King account.

https://community.king.com/en/candy-crush-saga/discussion/426815/candy-crush-saga-screen-is-stopping-me-playing-edited-by-cm-under-investigation/p1

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting ,Ill pass this to the Game team . in the meantime please check this page

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

mrath

The gray screen also happens with Windows 10 on a desktop computer, so not just an Apple issue.

mrath

I have deleted and reinstalled the app on Facebook and on iPad and iPhone. I have turned my devices off and back on. I have logged out and logged back in. I have tried different browsers.

Alienscar

Hello @mrath the issue you refer to has been going on for some time now and it is supposedly being investigated by King. Currently there is no fix for your issue. If you play through Facebook try downloading the Windows app and play using a King account.

https://community.king.com/en/candy-crush-saga/discussion/426815/candy-crush-saga-screen-is-stopping-me-playing-edited-by-cm-under-investigation/p1

mrath

Might just be time to give up my addiction to Candy Crush.