Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Why was I charged $25 for a $5.99 purchase
Answers
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Hello @Linsmith528🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue with the Purchase in your game! You will have to contact King Customer Support team to rectify the issue.
If you are playing on a computer - Browser version, please click on this link to send your complaint --> https://soporto.king.com/contact;
If you are using a mobile device or the App version on Windows 10/11, please follow these steps⬇️
- Click on the Pink Cogwheel located in the top right corner of the game map screen;
- Click on ? icon;
- Go down to "My purchases" and click on it;
- Select the suitable option and click on it;
- Now, scroll down all the way and click on "Contact Us";
- A form will appear. Fill it up and submit.
You will be receiving an automated email which is like an acknowledgement. You can ignore that and wait for (up to) 72 hours for an agent to contact you.
If you have further questions or need any assistance, please reply back by typing in the blank box given below.
Hope everything goes well and you will receive your money back soon🤞
