Is anyone else having trouble with Candy Crush Saga??

AbbyCat101310

My game doesn't play correctly ---- been happening the past 3 days ---- game will freeze, then play, then freeze! All my other games play fine, but not this one. Please help!!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/431728/is-anyone-else-having-trouble-with-candy-crush-saga

Hello Abby @AbbyCat101310🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game! Which device are you using to play the game?

Please reply back by typing in the blank box given below🍫🍫

nls520

My computer top and mobile is also freezing up in Candy Crush Saga these last several days. I have rebooted several times and still no coreection is made. I can play one game and then the next the screen is in a "shadow" freeze.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2940683#Comment_2940683

Hello @nls520🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear about the issue with your game!

When you said "computer top", are you playing the App version on Windows 10/11 or on Facebook browser (Chrome, Edge, etc.,)?

Which mobile device are you using? Can you please tell me the make and model of it?

Thanks! 🍫🍫

ParmGoldfish

https://community.king.com/en/candy-crush-saga/discussion/comment/2940683#Comment_2940683

Yes mine has been doing the same for the last 2 days. On my desktop pc using Edge browser and both my iPhone and iPad

ParmGoldfish

I am having the same issue on my desktop pc using Edge, my iPhone 11 v17.2.1 and my iPad air v17.2

Candy Crush opens and then freezes on all of them. It acts like it is going to display some ad or Candy Royale but it just freezes and turns gray.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2941267#Comment_2941267

Hello @ParmGoldfish🤗 Welcome to our Candy Crush Saga Community!

I am sorry to hear about the issue in your game!!

Can you check which version of the Candy Crush App you have right now on your mobile devices?

Also, can you post a screenshot of that Grey screen?

Thank you🍫🍫

ParmGoldfish

Here is the screenshot. Both ipad and iPhone have v1.269.12.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2941342#Comment_2941342

Thank you for the screenshot and for the App version on your devices, @ParmGoldfish!

Some players recently had this Grey screen issue which was resolved! Looks like it is back!!

Let me report to our Community In-charge and see what they say🍫🍫

ParmGoldfish

It started working today on all platforms. ?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2943040#Comment_2943040

Hello @ParmGoldfish🙋‍♀️

There is a question mark in your comment😅

Are you saying that the game started working on all platforms OR asking "if" the game started working?