Chocolate box connection issue

jnewbig

Why am I still experiencing problems with this issue? It’s been a known problem since early December 2023

kiara_wael

Hi and welcome to the King Community

Thank you for the reporting. In the meantime

Please Check app update - Log out game - Restart Device - Open game and Log in

jnewbig

Followed your instructions however issue continues to exist.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2925911#Comment_2925911

Hello @jnewbig🤗 Hearty Welcome to our sweet King Community!

Which device are you using?

The chocolate box issue is one of the things, that is being sticky!! The Candy Studio team have cleared it in October or early November! But, it came back again like you said in December!

They are aware about the issue and are working on it again!! Hope they will be able to fix it for good this time👍️

Thank you for being patient and understanding🙏

Blackgirl1

Having Chocolate box issues - it’s stuck and won’t allow me to continue playing. Also have issues with that spinning wheel - won’t load as well. Have restarted, updated, etc. Such a pain.

jnewbig

https://community.king.com/en/candy-crush-saga/discussion/comment/2926144#Comment_2926144

https://community.king.com/en/candy-crush-saga/discussion/comment/2926144#Comment_2926144

https://community.king.com/en/candy-crush-saga/discussion/comment/2925833#Comment_2925833

The issue continues to exist. It has now been 3-4 months. I have connection issue on both iPhone and iPad despite following instructions. I’ve also given up all of my saved lives and colour bombs etc by deleting and reinstalling the app. It’s becoming quite frustrating.

Gnina75

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules