Where is my new banner

rocky01844

I passed 15000 mark got a message that I was awarded my new banner however I am still seeing my 13000 banner. Tried to contact customer service, joke, referred me to community. I want my newly awarded new banner that I earned playing this game! Customer service needs serious attention

Alienscar

Hello @rocky01844 I don't know why the banners do not always automatically update, but if you want your new banner I am afraid to say that you will have to replay and win level 15,000.