Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

No bonus play

Ever since I used the gift card my wife gave me I haven’t received one bonus, air balloon or play on. I’ve been playing for years if I’m going to have to buy more gift cards to get extra bonus I can’t afford that and I’ll have to look to playing another game. Plus the gift card was for $20.00 but I wasn’t able to select what I wanted to purchase with it you made the selection for me and letting me play for 48 hours is a waste because who’s going to play the entire 48 hours I’m very disappointed and if the bonus and stuff don’t come back I’ll just be deleting this game from my phone and iPad

To ask your Question:

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2932100#Comment_2932100

Hello @gallo54🤗 Thank you for replying back!

The King Player Support team is the Customer Support, who has the resources to help players with - Purchase issues, log-in issues, missing rewards issues, lost level progress and all other issues that need be looked into our accounts.

All other issues should be posted here! For example, difficulty with levels, Except for Community Managers, all the helpers in this King Community are players just like you. We discuss about levels, new features, tips about levels, difficulty of the levels, and many more! There will be also contests that run from time to time, for the players to earn Gold Bars into their games. If you have time, please check few pages☺️

Coming back to your issue with the Gift Card, the Player Support team can take a look into your account and find out what happened. So, if you are playing on Facebook browser, please use this link --> https://soporto.king.com/contact

If you are on mobile device, you can send your complaint directly from your game.

Hope this clarified your question! Please let me know if you need help with sending complaint from your mobile device.

gallo54

I’m confused you’re recommending I send a complaint to King Customer Support are you them? Also if the 48 hours were for the individual that purchased the gift card, the $20.00 only gave me 20 gold bars, so I have no option of how I could spend my gift card. I play on my iPhone and iPad still not receiving any type of bonuses

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/432635/no-bonus-play

Hello @gallo54🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue you are experiencing after using the Gift Card!

I would suggest you to send a complaint to the King Customer Support team and inform them what's going on. Can you tell me which device you are using? So that, I can provide you proper steps?

To reply back, you can type in the blank box given below🍫🍫

NOTE: I don't think your Gift Card amount was spent towards 48 hours of Unlimited lives! It is the "bonus" to the players who bought the Gift Cards. But, Player Support team will be able to help you clarify and look into it for you👍️

kiara_wael

Hi and welcome to the King Community

Please check this page for more Info

https://community.king.com/en/blog/kb/articles/2405-gift-cards-faq-candy-crush-saga-and-candy-crush-soda-saga

Accepted answers

All comments

kiara_wael

Hi and welcome to the King Community

Please check this page for more Info

https://community.king.com/en/blog/kb/articles/2405-gift-cards-faq-candy-crush-saga-and-candy-crush-soda-saga

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/432635/no-bonus-play

Hello @gallo54🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue you are experiencing after using the Gift Card!

I would suggest you to send a complaint to the King Customer Support team and inform them what's going on. Can you tell me which device you are using? So that, I can provide you proper steps?

To reply back, you can type in the blank box given below🍫🍫

gallo54

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2932100#Comment_2932100

Hello @gallo54🤗 Thank you for replying back!

If you are on mobile device, you can send your complaint directly from your game.

Hope this clarified your question! Please let me know if you need help with sending complaint from your mobile device.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…