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Not receiving rewards for ads
For about the last month I have been having a cinstabt problem that ad supported rewards are not working anymore.
Firstly I would mention that for this time I have been getting only Unity ads and what happens is that I start the ad and see a black screen where the video would normally be, then it ends and moves onto the link to the app store without any timers and at that point the only option is closing it with the cross at the corner, which results un it just closing the ad and not giving any reward.
Answers
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Hello @wattafax🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are experiencing an issue with the Ads in your game!
I have seen couple more complaint about Unity brand! I am thinking that brand itself is a troublesome one🤔 I would suggest you to contact King Customer Support team and report the Ad. You can send your complaint from your mobile device itself.
- Click on the Pink Cogwheel (located in the top right corner of the game Map screen);
- Click on ? icon;
- Scroll down all the way to "Privacy & Terms" and click on it;
- First option is to report an Ad. Please check all the steps and report the Ad.
If you need further assistance, please post back and let me know!
Thank you for joining our Community & have a great rest of the day🍫🍫
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Hello @wattafax 🤗 Good Morning!
You must have received an automated email, right? Please hold on to that and do not delete it.
If it has been 3 days since you sent your initial complaint, please send a reply through that automated email and inform them that you are still waiting for their assistance.
Sometimes, they send “feedback” email! Please don’t get frustrated, but send a reply through that email itself.
Contacting Player Support team is a delayed process! But, certain things can be done only through them! So, please don’t lose your patience or don’t give up and, be persistent 🍫🍫
