Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I have won around 95 races in a row, gaining 45 gold bars each time I win a race.
The last race I won, I didn’t receive any and all my icons on the left have disappeared.
What has happened? And will I now lose my race winning streak?
Oh!! When you said the "icons are missing", you meant the icon for Episode Race!
There might have been a glitch with the event and hence, you did not receive the pop-up & rewards!! But, please don't worry!
First, try --> Closing the App -- restarting your device after shutting it down for couple of minutes -- reopen the app and see if the Gold Bars pop-up!
If it didn't work, send your complaint to King Player Support team directly from your game by following below steps⬇️
The immediate reply you receive will be a generic email which is an acknowledgement. If you did not receive any reply from an actual agent within 72 hours, please send a reply through that automated email itself. You will see a special note that says "send reply above this line".
Please let me know if you have any further questions🍫🍫
I’m using an iPhone
I won the race, but didn’t receive the normal ‘Well Done, here’s 45 Gold Bars’ message. Since then, my map screen has been missing the icons.
thanks
Hello @CandyKev🤗 Hearty Welcome to our sweet King Community!
Which device are you using to play the game? Can you show me a screenshot of your game Map screen?
If you did not lose the race, and did not lose a level, you will not lose any win-streak!!
To receive the lost Gold Bars, you will have to contact the King Player Support team. If you can tell me which device you are using, I can give you the steps to send your complaint.
Please reply back by typing in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
New here? Sign in or create an account to join the fun.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…