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No Gold Bars
Answers
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Hello @CandyKev🤗 Hearty Welcome to our sweet King Community!
Which device are you using to play the game? Can you show me a screenshot of your game Map screen?
If you did not lose the race, and did not lose a level, you will not lose any win-streak!!
To receive the lost Gold Bars, you will have to contact the King Player Support team. If you can tell me which device you are using, I can give you the steps to send your complaint.
Please reply back by typing in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
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I won the race, but didn’t receive the normal ‘Well Done, here’s 45 Gold Bars’ message. Since then, my map screen has been missing the icons.
thanks
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I’m using an iPhone
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Oh!! When you said the "icons are missing", you meant the icon for Episode Race!
There might have been a glitch with the event and hence, you did not receive the pop-up & rewards!! But, please don't worry!
First, try --> Closing the App -- restarting your device after shutting it down for couple of minutes -- reopen the app and see if the Gold Bars pop-up!
If it didn't work, send your complaint to King Player Support team directly from your game by following below steps⬇️
- Click on the Pink Cogwheel located in the top right corner of game Map screen;
- Click on ? icon;
- Go down to Events and click on it;
- Select Episode Race and click to open it;
- Scroll down all the way and click on "Contact Us";
- Fill out the form and send your complaint.
The immediate reply you receive will be a generic email which is an acknowledgement. If you did not receive any reply from an actual agent within 72 hours, please send a reply through that automated email itself. You will see a special note that says "send reply above this line".
Please let me know if you have any further questions🍫🍫
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