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I just purchased 5 party boosters for 129 gold bars. I activated the Gold Bar Growbot for spending over 100 gold bars and I claimed my 10 gold bar reward, but did not receive the 10 gold bars. Can somebody help me?
It was all @QueenB 😍
I just reported to her about the issue you are stuck with 💜
@QueenB @PummyRaj
I don't know which one of you did it, but I just got my 50 gold bars!
THANK YOU! THANK YOU! THANK YOU!
I'm sorry to hear you are still chasing your rewards so let me ping Support and see if there is something they can help with now.
Please keep an eye in your game 😉
The problem is that I have never gotten any e-mails other than the general Visit the Community for answers. I would even settle for an e-mail saying Tough Luck! so I know they actually acknowledge the e-mail.
Also, I've never paid.
Finally, in the past there was a moderator who, when I had my only other problem, did somehow contact King and get me my missing boosters. I believe he is now gone (Pownewea??? I'm not sure of the spelling.)
@PummyRaj
I have been sending replies through the automated emails almost every day. All I get back are more automated emails. It has now been about two weeks that I have not gotten my 10 gold bars or my 40 gold bars for two different events.
Thank you for any help you can give me.
Hi @sauren🤗
Did you send a reply through the automated email? If not, please do so (ASAP)! If & when we do not respond, the Player Support team might think that the issue was fixed and we just forgot to update!! them!
So, please send an email through that acknowledgement email. If you still didn't hear from them, please post back and let me know. I will ask our Community In-charge and see what you can do.
In my experience with customer support, you need to keep replying to their emails until you are satisfied with the answer. This has happened to me a few times, and each time a different person responds. They call it an "open ticket", and until you are satisfied with the answer, keep replying to each email. Don't give the feedback when they ask for it. Not until they have given you some compensation. They want good feedback and tend to help paying customers. If you never paid anything in the game, maybe they won't be as helpful as they were for me. But if you ever spent any money on Candy Crush then keep trying, and they should give you at least some good will token.
There aren't any administrators here in the community, we are all just players, even the moderators are volunteer players, so don't be hard on them. They have tried to answer you with some good advice here.
Hello dear @sauren🤗 Hearty Welcome back!
I am sorry to hear that you did not receive any reply from the Player Support team.
Since it has been 72 hours already, please send an reply through the first (automated) email you have received 3 days ago. And, inform them that you are still waiting to be helped. If they didn't reply back, please send another note tomorrow again!
** If you have already received a "how did we do" email, please feel free to send a reply through that note too.
Contacting Player Support team is generally a delayed process. We have to be with utmost patience and persistence to receive a response, and for follow-ups!
Please let me know if you have any further questions🍫🍫
@kiara_wael
Is there any way the Player Support Team will acknowledge to you that they received my requests?
It has been nearly two weeks, which is way more than 72 hours. The Player Support Team has still not replied. Any other suggestions?
Hi and Welcome to the King Community
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I did not receive the gold bars. I wrote here in the community and then sent several e-mails to King. It's bad losing out on the 50 gold bars, but having not received the decency of a response from King in nearly two weeks is really irritating! I would love it if one of the administrators here would intervene, but it looks like that's not happening either. Just venting since it appears I will not get the gold bars or a reply.
I still haven't heard back from King about the 10 gold bars for the Goldbar event and the 40 gold bars for the Bash For Bars event. King owes me a total of 50 gold bars. I e-mailed them three times and have heard nothing. Can you help or should I just give up?
Thank you!
It really isn't fair that I now have only 1 gold bar left and I should have 51 gold bars and NOBODY has replied to me.
Yes, I did receive the e-mail. Thank you for the explanation.
Hello @sauren🙋♀️
The initial email we receive after from King Support team, contains general tips along with informing us that they received our complaint! That's why, I asked if you have received an email with the tips, etc.,
It will take up to 3 days to hear back from an agent! If nobody contacts you within 72 hours, you will have to send a reply through that email you have received initially.
Contacting Player Support team is a time consuming process!!
I don't need tips for general issues. I need some sort of response from King that they received my request and are denying it or are giving me my missing 10 gold bars. Will they do that? If you don't know, that's ok. Just say you don't know. Thank you.
Hello @sauren🤗
Did you not receive an email with some tips for general issues?
I submitted my problem/request to King. How do I know if they even got my request? They have not acknowledged having received it. I still haven't gotten my missing 10 gold bars that I claimed. I can wait, but it would be nice if they even acknowledged me. Do you have any way of verifying they received my request?
Hello @sauren 🤗 Good Morning!
For any missing rewards, you will have to contact the King Player Support team. They will be able to check your account and do the needful.
Please let me know if you need help with that!
Hi and welcome to the King Community
Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!
For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
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