Help have not been able to sign in to App Store in 2 weeks

Aubreydayle12

I am not a computer whiz. I do not know what happened with Candy Crush Saga. I have not been able to sign in to the App Store in weeks. I cannot figure it out asked for help for weeks from community King with no help at all, so can somebody help me please

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/432964/help-have-not-been-able-to-sign-in-to-app-store-in-2-weeks

Hello @Aubreydayle12🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are having issue with connecting to your game! Do you see this screen when you try to log in?

To reply back, please type in the blank box given below🍫🍫

CascadeM

Yes, yes, yes - I also have this exact problem. This screen shows up for days now. I have tried everything. Everything else on my iPhone works fine. Please - is there a solution other than deleting the App an re-installing it?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2936273#Comment_2936273

Hello @CascadeM 🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are experiencing connection issue with your game!!

Usually, we suggest the players to reinstall the game. But, please try the steps and tips suggested in this Help Article first and we will go from there —> https://community.king.com/en/blog/kb/articles/2327-what-can-i-do-when-i-lose-connection-in-the-game

Talk to you soon & have a great rest of the day🍫🍫

CascadeM

https://community.king.com/en/candy-crush-saga/discussion/comment/2936613#Comment_2936613

Thanks, but I have already tried this things. Nothing works. Still getting the Try again later. It’s so frustrating. Will I loose everything when re-installing?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2936893#Comment_2936893

Hello again @CascadeM🤗 Thank you for replying back!

I will ask our Candy Community In-charge and see if there is anything else you can do instead of reinstalling the game.

Please wait till tomorrow🍫🍫

CascadeM

https://community.king.com/en/candy-crush-saga/discussion/comment/2936950#Comment_2936950

@PummyRaj Did you find out anything? I have read in another post, that this problem can occur if you reset your password but you're still logged in somewhere. I guess this happened to me. So should I re-install? Or is there ANY OTHER WAY. Please let me know. I have been waiting for quite some time now.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2937858#Comment_2937858

Hello dear @CascadeM 🤗 I just replied to your comment in other thread!

I am trying to find a resolution for you! Reinstalling the game should be a last resort - if & when everything fails!! I have seen few players complaining that reinstallation did not fix the issue!!

Please bear with me until I get back to you with an update🙏🏼

CascadeM

https://community.king.com/en/candy-crush-saga/discussion/comment/2937869#Comment_2937869

Am done. I re-installed and lost everything. It started on Level 1 again. I waited for a week for some advice. I am quitting the game now. So sad! My account still has the 3000 badge. But game started at level 1. so frustrating.

CascadeM

https://community.king.com/en/candy-crush-saga/discussion/comment/2937869#Comment_2937869

Why does no one help me with my issue? How could it be, that my whole progress is gone? I am fine with loosing all my boosters. But why does the game start at level 1? I am so sad.