Levels stop after last move just stop

Question

The cascade starts and just stops.

Then the few times I had gold bars to buy extra moves I hit the 10 bars button game takes the gold bars

Then the cascade continues the game is won and I have not made a move BUT lost 10 gold bars

Playing on mobile iOS

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/433043/levels-stop-after-last-move-just-stop

This is normal in Candy Crush now. It does not mean you wasted the 10 gold bars. You paid and passed the level. The cascade at the end of a failed level does not count towards passing or failing a level any more. A lot of players post here seeing that a final jelly should have cleared with the end cascade but didn't. You had failed and paid to complete the level. That is Candy Crush for you: Pay to pass the level. None of it is down to luck or skill. You just play the game the way King have set it to play.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/433043/levels-stop-after-last-move-just-stop

Hello again @nursiepooh🙋‍♀️

Can you please tell me which level you were playing and experienced cascades?  I will have to report the level to our Community In-charge, so that, they can send it to the game studio to correct the bug.

Also, if you experience this cascades glitch again, please do not waste your Gold Bars!  Because, once you are in that loop, there is no way to win the level.

All you can do is --> quit the level -- close the Game -- restart your device -- open the game and replay the level.  You will lose your win-streak because of this!  But, unfortunately, there is no other way to get out of this glitch for now😕

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/433043/levels-stop-after-last-move-just-stop

Hello @nursiepooh🤗 Hearty Welcome back to our sweet King Community!

I am sorry to hear that you are experiencing issue in your game!

I am a bit confused with the issue though!!  Did you lose the game because of the "cascades" glitch?

I would suggest you to contact the King Player Support team and request to reimburse your Gold Bars.  You can send your complaint directly from your game⬇️

* Click on the Pink Cogwheel on your game map screen;
* Click on ? icon;
* Scroll down to "My Purchases";
* There should be an option "lost my purchases" or something like that.  Click on it;
* Scroll down all the way and click on "Contact Us";
* Fill up the form and send your complaint.