Skipping Issues

Question

Continuous issues with levels skipping - I am unable to win gold bars that I am entitled to.

Gilby25 · Answer

Hi

i only use the one device which is my phone, don’t play  candy crush on anything else.

I am currently on game 3070 but it is showing that I am on game 3081, if I continue playing from 3070 and played  to 3080 without losing lives I don’t win gold bars or extra lives as the system thinks I’ve played already!

I had no issues until my iPhone did an update a few weeks ago.

i can’t show you that I am back at 3070 as the camera won’t allow but this shows I haven’t played these games yet my progress icon is on  3081.

i hope this helps

thank you

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/433231/skipping-issues

Hello @Gilby25🤗 A Warm Welcome back to our Candy Crush Saga Community!

I remember your previous question HERE, where I have requested for more details!

Without much details about the issue, I do not know if I need to report the issue to our Community In-charge or to direct you towards the King Player Support team!  Hence, please give me below details

* Is your level progress (along with your Profile icon) is moving up without playing by you? If so, can you show me a screenshot of your game map?
* Which device are you using?  
* Do you play on multiple devices? Do you experience the same issue on all the devices?
* Please provide as many details as you can about the issue.

To reply back, please type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.

Hope to talk to you soon 🍫🍫