Upgraded to iPhone 15 and Candy Crush will not contact the app store atthe end of a level

CYGNet

Not all the levels I have completed are completed, some look like they have not been completed. The game defaults to level 12126 but I can scroll up and play 12196. Progress is not in sync with my iPad. Help me please.

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/433298/upgraded-to-iphone-15-and-candy-crush-will-not-contact-the-app-store-atthe-end-of-a-level

Hello @CYGNet🤗 A Warm Welcome to our sweet King Community!

Are you experiencing 2 issues in your game -- (1) Game not syncing; and (2) Not able to connect to the Store to purchase extra moves, etc.,

1) The game not syncing issue is experienced by some other players too! It is being investigated and the game team is working on it for a fix. Please check THIS Thread for updates on the issue;

2) Game not connecting to store --> Please try the steps & tips in this Help Article link provided by our Community In-charge team --> Not able to connect to App Store (click on the Green lettered link(s).

If you have further questions, please reply back by typing in the blank box given below🍫🍫