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Level 7656 glitch
KandyKrushMama
Posts: 2
Level 1
in Support
Identical to previous posts over the past 4yrs by other users, level 7656 still goes into a never ending loop going down the center and right of the game board. I have left the game running overnight and in the morning, it was still looping. I cannot make any moves as the loop isn't stopping. I was on a winning streak and had accrued 125 gold bars in the Cup Challenge, in addition to being in first place to win 25 gold bars in the Episode Race. I was also at the 5th level of the Streak with a number of boosters available at the start of each level. In order to stop the loop, I will have to quit the game and lose everything. As this loop has happened to different players over the years, it appears to be intentional which is completely unfair and frustrating. I am using the most up to date version of Candy Crush.
Answers
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Hello @KandyKrushMama🤗 A Warm Welcome to our sweet King Community!
I am so sorry to hear that your current level is stuck with the glitch!! Unfortunately, there is no other way but to quit the level -- exit the game -- and replay the level.
And yes, you are absolutely right!! You will be losing your Win streak, points in Sam's streak, and also the boosters from Win Streak!! Until the Candy team sends in the fix, we will have to face this glitch😞
But, please do not waste your Gold Bars in such levels as they will go to waste and I don't know if you will be reimbursed!! Please contact the King Player Support team and request to return your Gold Bars as you lost the level due to the glitch/bug in the game!
You can either use this link --> https://soporto.king.com/contact or send the complaint directly from your game.
Let me know if you need assistance with anything else! And, I will make sure that this level is added to the list that was sent to the Candy game team.
