Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Account not syncing (King)

I’ve created a King account and scrapping my Apple ID Level 150 account but when I try to log into it, the email doesn’t even seem to exist.

Yes, I’ve checked the email multiple times and it is the correct one.

I created the account on this site but somehow can’t log into it on the app. I keep getting an error:

Edit: just created an account in game but I can’t sync it to the site, it just keeps showing up greyed. What’s the issue with my account?

Accepted answers

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

All comments

https://community.king.com/en/candy-crush-saga/discussion/comment/2945779#Comment_2945779

How come I can’t sync them in the site then? My login details. It’s greyed out.

https://community.king.com/en/candy-crush-saga/discussion/433888/account-not-syncing-king

I am a little confused by your enquiry, @Astrex . You write that you created an account on this site. Do you mean here in the community? This account is not a player account. To play Candy Crush you need to create a player account. To do this go into settings in the app and click on "my account" . You should then get this screen.

You might have tried the option "log in with email" but if you have never saved the game then you need to choose the option "sign up with email". Your community account is something different from this.

https://community.king.com/en/candy-crush-saga/discussion/comment/2945285#Comment_2945285

I have sent an inquiry but I got an email back that just leads back round in a loop. I don’t seem to be getting anywhere as I can’t sync my account login with the site and apps.

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

All comments

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/comment/2945285#Comment_2945285

I have sent an inquiry but I got an email back that just leads back round in a loop. I don’t seem to be getting anywhere as I can’t sync my account login with the site and apps.

https://community.king.com/en/candy-crush-saga/discussion/433888/account-not-syncing-king

I am a little confused by your enquiry, @Astrex . You write that you created an account on this site. Do you mean here in the community? This account is not a player account. To play Candy Crush you need to create a player account. To do this go into settings in the app and click on "my account" . You should then get this screen.

You might have tried the option "log in with email" but if you have never saved the game then you need to choose the option "sign up with email". Your community account is something different from this.

https://community.king.com/en/candy-crush-saga/discussion/comment/2945779#Comment_2945779

How come I can’t sync them in the site then? My login details. It’s greyed out.

⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Invisible awards
This is happening a lot. Anyone else?
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Rewards
I am not receiving my rewards

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…