Refund

kaaman

Good morning. I was just playing this morning, and even though I had 3 blue in a row (which you can see in the bottom of the attachment), I was prompted to spend 25 pieces of gold to continue. As soon as I spent them and the game resumed, it immediately took the 3 blue away and the game was over (without me having to move any pieces). Can you please credit my account at least 25 gold prices or credit my Google pay account with a gift card or something of that equivalence?

Thanks,

Karen

Screenshot_20240128_093708_Candy Crush Saga.jpg

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/434059/refund

Hi @kaaman This is a fairly common occurance in the game now, which a lot of other players have commented on. The game senses that your last move did not make the winning match, so the "level failed" sequence is triggered but then the candies that drop in the final cascade sometimes appear to end in a match which is visible on the screen. This has become quite common since King interfered with the old end of level cascades. I do wish King would sort this out, as it is a computing flaw and upsets a lot of players.