Why is it that the game cannot connect in order to purchase extra lives or anything else?

Question

When I finish a game and usually you would get the choice to purchase some extra turns. You cannot do so cuz it will not connect. I also cannot make any purchases because it will not connect. This is been going going for 2 days now. I've checked everything I do how to and restarted my phone a couple of times.

Shar_2_2 · Answer

I have done everything to make sure I have the latest version of Android and the Candy crush game. This started a few days ago and I've yet been able to solve the problem. I cannot send or request lives, I cannot make any purchases. It just spins around and sometimes it will say not connected.

King19590512 · Answer

Same issue, non-stop spinning circle trying to connect to the App Store on iOS.

Soleilyne · Answer

I have exactly the same problem, I have already sent you all the screenshots and details.  I hope this will be fixed very soon