Why is it that the game cannot connect in order to purchase extra lives or anything else?

Shar_2_2

When I finish a game and usually you would get the choice to purchase some extra turns. You cannot do so cuz it will not connect. I also cannot make any purchases because it will not connect. This is been going going for 2 days now. I've checked everything I do how to and restarted my phone a couple of times.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/434593/why-is-it-that-the-game-cannot-connect-in-order-to-purchase-extra-lives-or-anything-else

Hello @Shar_2_2 🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you are experiencing some issues in your game!!

When you try to purchase items, do you see an "error" message or a non-stop "spinning circle"? If it is neither of these issues, can you show me a screenshot of what you see?

Also, I need to know which device you are using? Did you make sure that your game has the latest version of the App?

To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

Soleilyne

I have exactly the same problem, I have already sent you all the screenshots and details. I hope this will be fixed very soon

King19590512

Same issue, non-stop spinning circle trying to connect to the App Store on iOS.

Shar_2_2

I have done everything to make sure I have the latest version of Android and the Candy crush game. This started a few days ago and I've yet been able to solve the problem. I cannot send or request lives, I cannot make any purchases. It just spins around and sometimes it will say not connected.