Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Hello @kgresha15🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game! But, can you please explain a bit more?
What "bonus" icon are you talking about? Are you playing Candy Crush Saga? Do you have a screenshot to show us that "Bonus Icon"?
To reply back, you can type in the blank box given below. And to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box.