I click on hub icon and a grey screen with nothing shows up

mannyholla

IMG_0159.png

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I am not sure what to do. I uninstalled the app and did a reinstall. But it keeps happening.

kiara_wael

Hi and Welcome to the King Community

Which device are you play?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/436063/i-click-on-hub-icon-and-a-grey-screen-with-nothing-shows-up

This also happend to me, on an old iPhone 6. I also had the game freeze whenever I clicked on the vault event, while that was live. The only advice I would give you to not click on it! There is nothing worth anything underneath that Hub icon, it is merely an advert from King for the event!

mannyholla

https://community.king.com/en/candy-crush-saga/discussion/comment/2968259#Comment_2968259

Thanks for the reply. I am using an iPad 7th generation. iOS 17.2.

mannyholla

https://community.king.com/en/candy-crush-saga/discussion/comment/2968643#Comment_2968643

Thanks for the info. I was 2nd place for that event and was supposed to get gold bars for finishing 1st or 2nd.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2970348#Comment_2970348

I hope you succeeded. You don't need to press on the Hub icon to play, it has nothing to do with the event itself, which will show up in your events section.

mannyholla

Thanks for the help. So far no success. I guess I will give up on getting those gold bars for that event.

Abbie77

i have the same issue on iphone xr, pressing hub just greys out the screen leaving me no option but to close down the app

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3012186#Comment_3012186

Hello @Abbie77🤗 Welcome to the King Community!

When the screen become grey, please tap on any part of the screen again and the screen will become normal! I figured it out recently in my game😄