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New phone, kept level, but lost lives and items

sWi7zLe
sWi7zLe Posts: 4

Level 1

edited February 2024 in Support

Got a new phone on Sunday, transferred everything across, but as it says above, despite it loading up the level I was on, all saved lives and items/boosters had vanished 😕

Also, when winning a level, for the following level I would get some boosters, that's oddly stopped!

Oh and tutorials/tips have started again! That's not annoying at all 🙄

Answers

  • kiara_wael
    kiara_wael Posts: 157,637
    edited July 2024

    Hi and Welcome to the King Community

    The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.

    Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

    You can also email them from here:

    Contact us

    https://soporto.king.com/contact

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