Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I want to unlink my king account from Facebook

I have my King account and it is linked to a Facebook that is not mine and they play and modify my progress, I want to unlink from that Facebook account.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972546#Comment_2972546

Great👍️

guadalagera

https://community.king.com/en/candy-crush-saga/discussion/comment/2972403#Comment_2972403

Thanks you

I already did.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972348#Comment_2972348

Thank you for replying @guadalagera, please follow below steps to send your complaint to the King Player Support team⬇️

Click on the Pink Cogwheel located in the top right corner of the game map screen;
Click on the ? icon you see in "Settings" screen;
Scroll down to "My Profile" and click on it;
I would suggest you to select the 5th option -- "How do I change my King account password or email address";
Scroll down all the way and click on "Contact Us" button;
You will see a form to fill out. Please select "Account Login Questions/Issues" at "choose Topic" slot;
Select "I have a question about my account" at "choose a Subtopic";
Explain the issue briefly at "Tell us what you need" slot;
Submit your complaint.

You will be receiving an automated email as initial reply. You will have wait for (up to) 72 hours to hear back from an actual agent. If nobody reaches out to you by then, please send a reply through that automated email and an agent will write to you.

Hope the issue will be resolved quickly and you will get hold of your own account soon🤞

guadalagera

https://community.king.com/en/candy-crush-saga/discussion/comment/2972341#Comment_2972341

I am playing with Android.

My phone is Huawei Y9s

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972326#Comment_2972326

Hello again @guadalagera🙋‍♀️

Are you playing on an Apple device or an Android (LG, Samsung, etc.,)?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972326#Comment_2972326

I would suggest you to contact the King Player Support team ASAP and send them a complaint.

Please give me few minutes and I will get back to you🍫

guadalagera

https://community.king.com/en/candy-crush-saga/discussion/comment/2972323#Comment_2972323

Thanks for answering

I do play with my king account and I can play at the correct level.

But another person who is no longer related to me, enters to play with his Facebook and advances my levels or spends resources.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/436455/i-want-to-unlink-my-king-account-from-facebook

Hello @guadalagera🤗 A Warm Welcome to our sweet King Community!

I would suggest you to follow these steps first⬇️ and see if it helps

Click on "My Account" and log out of the game;
Open the game and see if it starts at level 1 or your actual level;
If it starts you at your actual level, you are still logged in with other account;
Open the Profile page again and "Log out" again;
Now, close the App and restart your device after shutting it down for few minutes;
Now, open the App again and log-in with using your King account - as shown in image 3.

Image 1 (clicking on "My Account")

Image 2 (Logging out)

Image 3 -- logging into your King account

guadalagera

With my King account I have been playing Candy Crush Saga for 10 years.

I do not have access to the Facebook account that was linked, it is not mine.

I want to remove the link because whoever plays on Facebook alters my progress.

Please help.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

guadalagera

With my King account I have been playing Candy Crush Saga for 10 years.

I do not have access to the Facebook account that was linked, it is not mine.

I want to remove the link because whoever plays on Facebook alters my progress.

Please help.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/436455/i-want-to-unlink-my-king-account-from-facebook

Hello @guadalagera🤗 A Warm Welcome to our sweet King Community!

I would suggest you to follow these steps first⬇️ and see if it helps

Click on "My Account" and log out of the game;
Open the game and see if it starts at level 1 or your actual level;
If it starts you at your actual level, you are still logged in with other account;
Open the Profile page again and "Log out" again;
Now, close the App and restart your device after shutting it down for few minutes;
Now, open the App again and log-in with using your King account - as shown in image 3.

Image 1 (clicking on "My Account")

Image 2 (Logging out)

Image 3 -- logging into your King account

guadalagera

https://community.king.com/en/candy-crush-saga/discussion/comment/2972323#Comment_2972323

Thanks for answering

I do play with my king account and I can play at the correct level.

But another person who is no longer related to me, enters to play with his Facebook and advances my levels or spends resources.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972326#Comment_2972326

I would suggest you to contact the King Player Support team ASAP and send them a complaint.

Please give me few minutes and I will get back to you🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972326#Comment_2972326

Hello again @guadalagera🙋‍♀️

Are you playing on an Apple device or an Android (LG, Samsung, etc.,)?

guadalagera

https://community.king.com/en/candy-crush-saga/discussion/comment/2972341#Comment_2972341

I am playing with Android.

My phone is Huawei Y9s

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972348#Comment_2972348

Thank you for replying @guadalagera, please follow below steps to send your complaint to the King Player Support team⬇️

Click on the Pink Cogwheel located in the top right corner of the game map screen;
Click on the ? icon you see in "Settings" screen;
Scroll down to "My Profile" and click on it;
I would suggest you to select the 5th option -- "How do I change my King account password or email address";
Scroll down all the way and click on "Contact Us" button;
You will see a form to fill out. Please select "Account Login Questions/Issues" at "choose Topic" slot;
Select "I have a question about my account" at "choose a Subtopic";
Explain the issue briefly at "Tell us what you need" slot;
Submit your complaint.

Hope the issue will be resolved quickly and you will get hold of your own account soon🤞

guadalagera

https://community.king.com/en/candy-crush-saga/discussion/comment/2972403#Comment_2972403

Thanks you

I already did.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2972546#Comment_2972546

Great👍️

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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