Help! Can't make in app purchases for gold bars or boosters

Bsites

I've done all the troubleshooting recommended. Clearing cache, the app is up to date, uninstalled and reinstalled the app, turned phone off and back on.. My account is linked with my credit card, as well as a Google play gift card that has a balance on it that I cannot use. It keeps saying there was error on their side and no money was removed from my account, everytime I try to buy anything. After reinstalling I now only have the booster wheel showing g under events. I've played this fane fir years now and never consistently had this issue

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!