🚨Can't connect to the Store - Unable to Purchase Extra Moves/Boosters with Gold Bars

QueenB

Attention, Fellow Players!

We're aware that some of you are currently experiencing difficulties connecting to the in-game Store and purchasing extra moves or boosters using Gold Bars. Our team is actively investigating this issue to resolve it as swiftly as possible.

This seems to be particularly affecting players who have previously used the Google Play Store as their payment method.

To mitigate this problem, we recommend the following:

• Open your Google Play purchase history

• Check if you find a purchase that is asking you to cancel or authorize it

• Cancel this purchase

• Restart your game

If trying the above still does not work, try changing your payment method:

How to add, remove, or edit your Google Play payment method

Rest assured, our team is diligently working on a fix to ensure a seamless experience for all our players. We understand the frustration this may cause and appreciate your patience and understanding.

We'll keep you updated as we make progress toward a solution. Thank you for your ongoing support and for being an integral part of our community!

If you have any additional concerns or questions, feel free to reach out to our Support Team.

SeeAnnie

I get the connection error to try again later for several days straight now. I tried the recommended steps to correct and it hasn’t helped. I can’t save game progress, access the store or ask friends for lives or see any events!

Stacysov

Same thing for me. I’ve tried all the things that was suggested.

deal123

Same for me - have tried all the suggested things to do but no solution - have reported but nothing back so far

suzien

Also experiencing the same issues...let support know 5 times now and no reply. Tried all suggestions but still cannot get Candy Crush Saga to load!

SeeAnnie

This issue has not resolved and I haven’t been able to play in a week. Support is not responding with a solution.

toni0702

same...

jessgirl94

It says there are no events and that they'll be back soon but the last two days I haven't been able to play. What's going on?

suzien

Still no response from support... still having issues with Candy Crush Saga not loading...what is going on ???

Stacysov

Same

SeeAnnie

Same. Still no support response.