Candy Crush Saga

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connecting issue

my mobile is facing connectivity issue means game freezed game take almost 10 min to open i have switched from iphone 14 to iphone 15 promax i have tried many tries but all in vain reinstalled it but not working do anything to resolve this issue please help me

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Comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/437515/connecting-issue

Hello @sofiaraza🙋‍♀️ Happy Monday!

Is your game working properly now? Did you try the tips given by our Community Manager?

If you are still having issues, please post back and let us know🍫🍫

QueenB

https://community.king.com/en/candy-crush-saga/discussion/437515/connecting-issue

Sorry to hear the connection issue persists even after reinstalling the game app 😔

There are few more things you can try:

Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if there's any improvement.

Update Your Device: Make sure your iPhone 15 Pro Max is updated to the latest iOS version. Go to Settings > General > Software Update.

Clear Cache: Clearing cache can often resolve unexpected game behavior. Since iOS doesn't allow you to clear cache for individual apps, try restarting your phone to clear system caches.

Check for Game Updates: Make sure the game is updated to the latest version available in the App Store.

Contact Support with Device Details:

If the issue persists, please contact our support team with specific details such as the iOS version on your iPhone 15 Pro Max, and any error messages you're seeing. This will help us investigate further.

Comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/437515/connecting-issue

Hello @sofiaraza🙋‍♀️ Happy Monday!

Is your game working properly now? Did you try the tips given by our Community Manager?

If you are still having issues, please post back and let us know🍫🍫

QueenB

https://community.king.com/en/candy-crush-saga/discussion/437515/connecting-issue

Sorry to hear the connection issue persists even after reinstalling the game app 😔

There are few more things you can try:

Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if there's any improvement.

Update Your Device: Make sure your iPhone 15 Pro Max is updated to the latest iOS version. Go to Settings > General > Software Update.

Clear Cache: Clearing cache can often resolve unexpected game behavior. Since iOS doesn't allow you to clear cache for individual apps, try restarting your phone to clear system caches.

Check for Game Updates: Make sure the game is updated to the latest version available in the App Store.

Contact Support with Device Details: