Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
My store is in English. I'm in Brazil and my Google Play account is correct. I can't make purchases
Sign in or register to leave a comment and join the conversation.
I'm sorry for any inconvenience you're experiencing. For any payment-related issues, it's important to reach out to Google Play Store support directly, as we do not have access to players' payment details.
They will be able to assist you with any questions or concerns regarding transactions, refunds, or billing issues.
Thank you for understanding, and if you have any other questions or issues related to the game itself, feel free to reach out to us 🙂
Hello, you are logged in via Facebook. Until yesterday, I made purchases normally. The message when trying to make a purchase is the following: "I was unable to complete the purchase. Check that you have selected the correct address in your Google Play account".
Hello @Renata3787🤗 A Warm Welcome to our sweet King Community!
Is your store always in English or did it change recently? Are you logged into the game through Facebook or Kingdom account?
When you try to make purchases, are you getting a "no connection" message? If not, what is the issue you are experiencing?
To reply back, you can type in the blank box given below🍫🍫
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
