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Why I am not receiving my golds?

Vesssna

Dear support,

Again didn't received my golds after winning the level?

Could you help please

Thank you in advance!

Regards,

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2992344#Comment_2992344

Hi @Vesssna🤗 Thank you for replying back!

I think it is the Episode Race you did not receive your Gold Bars!! For any and all missing rewards, you will have to contact the King Player Support team, as they can check what went wrong and reimburse the missing rewards👍️

** If you are playing on a computer - Browser version, please use this link to send your complaint --> https://soporto.king.com/contact;

** If you are playing on a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game. Please follow below steps⬇️

Click on Pink Cogwheel located in the top right corner of the game map screen;
Click on ? icon that you see in Settings window;
Go down to Events and click on it;
Select "Episode Race" and click on it;
Scroll down all the way and click on "Contact Us" tab;
Fill out the form and send your complaint.

If you have any further questions, please reply back by typing in the blank box given below🍫🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2992344#Comment_2992344

Hi @Vesssna🤗 Thank you for replying back!

** If you are playing on a computer - Browser version, please use this link to send your complaint --> https://soporto.king.com/contact;

** If you are playing on a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game. Please follow below steps⬇️

Click on Pink Cogwheel located in the top right corner of the game map screen;
Click on ? icon that you see in Settings window;
Go down to Events and click on it;
Select "Episode Race" and click on it;
Scroll down all the way and click on "Contact Us" tab;
Fill out the form and send your complaint.

If you have any further questions, please reply back by typing in the blank box given below🍫🍫

Vesssna

https://community.king.com/en/candy-crush-saga/discussion/comment/2992340#Comment_2992340

Thank you for your quick response!

Yes, I saw the notification about my wined 30 golds and congratulations about this, but didn't received anything

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/438483/why-i-am-not-receiving-my-golds

Hello @Vesssna🤗 A Warm Welcome to our sweet King Community!

I am sorry!! You said you did not receive the Gold Bars "after winning a level"

Are you taking part in Candy Royale Race or the Episode Race? Did you see a notification saying you will receive the Gold Bars reward after winning a single level?

Please reply back by typing in the blank box given below🍫🍫