Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎉 Celebrate Warcraft's 30th Anniversary in Candy Crush! - More info HERE
👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🎉 Celebrate Warcraft's 30th Anniversary in Candy Crush! - More info HERE
👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
Need help please
7Zwerge
Posts: 4
Level 1
in Discussions
A new attempt, in the hope that someone can finally help me this time. The support team only gives me standard automated answers.
I play Candy Crush on two devices, tablet and smartphone, both Samsung. Unfortunately, I keep getting an error message on one device saying that I have no internet connection. But that's not true. Versions are also up to date. I then have to reinstall the app on the device every time to get my score back. This means I lose all my boosters every time and that's really annoying.
How can I solve the problem? So far, playing on two devices has worked, it has always synchronised correctly. Why is this suddenly no longer possible?
It's no fun like this any more...
