Digital Advertising issues with extra moves

Question

Yes. When I finish my game and didn’t win ; it will go to extra moves. When I click on it it says Oops it seems there is a problem with the video. Sorry!

rlupatt · Answer

I found it another way.

Thank you

rlupatt · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2994613#Comment_2994613

Thank you, but don’t understand about the pink cogwheel. I have an iPhone and do not have I up on the right

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/438736/digital-advertising-issues-with-extra-moves

Hello @rlupatt🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you are experiencing issues with the Advertisements!

I would suggest you to contact the King Player Support team and send them a complaint.  You can send your complaint directly from the game⬇️

* Click on the Pink Cogwheel located in the home screen or on top right corner of the game map screen;
* Click on ? icon in Settings window;
* Scroll down to "Privacy & Legal Terms" and click on it;
* Select any option that sounds suitable to send your complaint, and click on it;
* Scroll down all the way and click on "Contact Us";
* Fill up the form and send your complaint.

Hope they will be able to look into the issue and clear it out for you🍫🍫