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Log into play, level comes up, make a move, freezes and screen goes blank. Reboots to phone home screen. After 30 times over and over, I quit for the day.
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@QueenB I can assure you that this problem has nothing to do with app version or cached data. The same issue is happening to me and a lot of other people as well.
Hello @meaz1964 and welcome to the Community!
Sorry to hear about the trouble you're experiencing with the game suddenly freezing and crashing. It sounds incredibly frustrating, but don't worry, let's see if we can tackle this issue together and get you back to enjoying your Candy Crush Saga adventures.
Here are a few steps you can try to fix this problem:
1. Update the Game:
Ensure your Candy Crush Saga app is updated to the latest version. Sometimes, bugs that cause these issues are fixed in new updates.
2. Check Device Compatibility: Make sure your device meets the game's system requirements. An incompatible device might struggle to run the game smoothly.
3. Clear Cache: Sometimes, the game's cache can get cluttered, leading to performance issues. Clearing the cache can help (don't worry, this won't delete your game progress).
- On Android: Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- On iOS: You might need to uninstall and reinstall the game since iOS doesn't offer a direct way to clear app cache.
4. Restart Your Device: A simple restart can often resolve many issues by refreshing the system's resources.
5. Reinstall the Game: If none of the above steps work, consider uninstalling and then reinstalling the game. This can often fix underlying issues but ensure your game progress is backed up through Facebook or your King account first.
If you've tried all these steps and are still facing issues, it might be helpful to reach out to the official support team.
Hope you're back to smashing those candies in no time!
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…
Yes! The episode we’ve all been waiting for has finally dropped! 💥 The most talked-about feature in Candy Crush gets its spotlight in the latest Crush & Tell, where our very own Alena, Senior Product Director dives deep into the messy truth, the big decisions, and the surprising player feedback that helped shape the Fish…
We know there’s a lot that still needs fixing, and your feedback, both the good and the not-so-good continues to help us understand what matters most. But today I wanted to flip the question for a moment: 👉 Is there anything that you feel has improved in Candy lately? Maybe a small change you noticed, something that…
Hi, I'm CutiePie2025, and I'm new here to this community of wonderful games that fall into this category, like Candy Crush Saga, and Speaking of Candy Crush Saga, can you guys add a new type of candy into CCS? If you do, I'd be so happy-go-lucky! I passed 200+ levels in the game!
I've been playing this game since it first came out! Since I don't use boosters frequently, I had a large collection of them all when the game unexpectedly changed and I lost all of my boosters. Three times in all, this occurred. I've lost a tonne of boosters. What causes this to occur? How can I reclaim my unused boosters?
Hello Candy Crushers - I know it may be hard to believe, but Candy Crush Saga has reached another milestone - Level 16,000!🏆 Time sure flies when you are having fun! So come join your friends and celebrate this latest milestone by posting a screenshot of your game map showing your avatar and that you have successfully…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
