Paid for 12 hours

ksbgill3

It shut off in an hour

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/439070/paid-for-12-hours

Hello @ksbgill3🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that your purchased items/lives did not stay for promised duration! You will have to contact the King Customer Support team and send a complaint.

** If you are playing on a computer - Facebook Browser version, please use this link to send your complaint --> https://soporto.king.com/contact;

** If you are using a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game. Please follow below steps⬇️

• Click on the Pink Cogwheel located in the top right corner of the game map screen;
• Click on ? icon in Settings Window;
• Go down till you see "Purchases";
• Select the option that suits the issue;
• Scroll down all the way and click on "Contact Us";
• Fill the form and send your complaint.

Please let me know if you have any questions. You can type your reply in the blank box given below🍫🍫