Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I just beat 21 levels and didn’t get reward on candy royale

I’m confused. My candy royale challenge was to beat 21 levels and I did and then got nothing. It just went away as if I had lost but I didn’t. Never said “sorry you lost” or anything. Just went away. Then came back 30 minutes later. I was on my 5th win in a row and again it just went away.

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https://community.king.com/en/candy-crush-saga/discussion/439161/i-just-beat-21-levels-and-didn-t-get-reward-on-candy-royale

Hello @mcginess13🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you have experienced a glitch in Candy Royale race!! I would suggest you to contact King Player Support team to clear the confusion and send your deserved Gold Bars.

** If you are playing on a computer - Facebook Browser version, please use this link to send your complaint --> https://soporto.king.com/contact;

** If you are using a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game. Please follow below steps⬇️

Click on the Pink Cogwheel located in the top right corner of the game map screen;
Click on ? icon in Settings Window;
Go down till you see "Events" and click on it;
Select "Candy Royale" and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and send your complaint.

If you have any questions, please type your reply in the blank box given below🍫

Welcome! 👋

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Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/439161/i-just-beat-21-levels-and-didn-t-get-reward-on-candy-royale

Hello @mcginess13🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you have experienced a glitch in Candy Royale race!! I would suggest you to contact King Player Support team to clear the confusion and send your deserved Gold Bars.

** If you are playing on a computer - Facebook Browser version, please use this link to send your complaint --> https://soporto.king.com/contact;

** If you are using a mobile device or the App version on Windows 10/11, you can send your complaint directly from your game. Please follow below steps⬇️

Click on the Pink Cogwheel located in the top right corner of the game map screen;
Click on ? icon in Settings Window;
Go down till you see "Events" and click on it;
Select "Candy Royale" and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and send your complaint.

If you have any questions, please type your reply in the blank box given below🍫

Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…