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Hello. After passing a level, the game does not progress to the next level. It works when you exit the game and enter it again.
It's the same when I play the previous levels, thank you
When it exceeds the 15516 level, the screen goes dark and there is no movement. This problem also occurs on the computer, I have had this problem for 3 days.
Thank you for the screenshot @zübeyde_
What is happening once you play & win level # 15516? Do you see the screen with Tiffi & the Stars with the score you have achieved?
Hello. I am using the latest version of Android on my phone and Windows 10 on my computer.
Hi @zübeyde_ 🤗 Good Morning!
Which device are you using? Can you please show me a screenshot of your game map?
To post the screenshot, click on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
Hello. Thanks for your reply.But the problem still persists and I can't move to the next level.I'm at level 15516 and I can't progress
thank you.
Hello @zübeyde_ 🤗 Welcome back to our sweet King Community!
Looks like there is an issue in the game! We have received multiple complaints as of now about this issue.
Please send a complaint to the King Player Support team, so that they can record all the complaints. Let me know if you need help to send your complaint.
To reply back, you can type in the blank box given below🍫🍫
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
