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Yikes! I was 2 steps away from winning candy Royale, and had spent a bunch of gems to keep going to get there! In between games, a pop up video about a new big game coming up started. After closing that and going back to my game, the app started me over for a whole new round of candy Royale, losing all my progress. π
Hello @stephhug π€ A Warm Welcome to our sweet King Community!
I am so sorry to hear that you have experienced a glitch with the Candy Royale feature!
Unfortunately, there is nothing you can do for the βlostβ race! But, you can contact the King Player Support team and send a complaint, and they can record it in their system.
If the All Stars Ad played while you are in the middle of a level, and it came as an advertisement and you lost any Gold Bars due to crashing, you can request for reimbursement. If you need help with sending your complaint, please let me know.
You can reply back by typing in the blank box given below π«π«