Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Blackout Glitch happening on Candy Crush

This blackout 1st happened on one of my Facebook browser versions of the game this morning. Happening right after I pressed play.

Candy Crush Saga _ Facebook - Maxthon 3_23_2024 8_57_54 AM.png

So I went to play new levels on my Win app version of the game. I passed Level 16374 and immediately I got the blackout.

Candy Crush Saga 3_23_2024 9_06_28 AM.png

I was sure when I had to exit my game that I would loose my Candy Necklace and have to replay the level. I am going to have to replay the level but my Candy Necklace is still here. I closed down my laptop and restarted it however the glitch is still on my Facebook browser versions so I am going to wait till later to try my Win app version again.

Is anyone else having this glitch happening to them?

Welcome! 👋

Comments

QueenB

Hi everyone and hope you all had a great weekend 😃

Are you still having issues playing? If yes, please let me know the game app version installed via Microsoft Store and for Facebook, please try a different browser.

I'm checking with the studio if they have noticed something off but all is looking good as it should 🤔

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/comment/3007155#Comment_3007155

I am an application developer with a state/provincial level government. We are also on the smaller end so we don't have quality assurance teams to check for and deal with testing/bugs.

Basically the developers have to do thorough testing, support, bug fixing, etc. We also have good communication between teams which allows us to see bugs and solutions we might not have run into.

Basically the process for me is to draw upon what I have seen or dealt with, stuff that could be possible, then I just start tossing spaghetti at the wall to see what sticks... or the issue resolves itself with no code change, it is not exactly encouraging when that happens and it is shocking how often it does.

Beyond that been "gaming" since the Atari 2600, must have been like 5 or 6 at the time. Family also had an 8088 (cheaper than the 8086 but still a couple grand).

To simplify what I was saying a bit. Basically when you are online it is quite likely your device sends updates to the King servers with what you have completed. There would be some back and forth between your device and the server.

What likely happened in your case is you completed the level so you got the black overlay while your device would reload the map with the completed level. For some reason either what you sent was not full received by King or what their servers send back did not reach you so your game effectively got stuck.

Later it is likely they have a process to make sure all those type of processes have completed. Their severs then send the correct update back to your device and you could move on. This additional check is usually not done right away since it would slow everything down and would be down at a quite time for internet traffic and as a group with any other ones that might be needed for other users.

The fact it did not simply drop you at the map with the level incomplete is odd and why I thought it was a graphical issues at first. Of course to be fair King does nothing normally haha.

Alienscar

.I can not understand why you are not at the very top of CCS and discussing the new levels with me?

Hi @Scooterpie I have only been playing for three years, so I think that is one reason I haven't made it to the end of the map yet. The other reason is that I only play 1-2 hours a day and increasingly some of that time is spent sending lives.

Scooterpie

Hey there @Pyrolight! I have had my fair share of posts being put into the will post after "Approval" deal. Sometimes I thought mine might happen because I used to edit them quite a bit. Anyway, I wanted to chat with you and there never seems to be the right place.

I found your comments on, perhaps what happened with the glitch, interesting, although I do not maybe understand? I have had no formal training, totally self-taught. I have just been fancinated by glitches and workarounds since the early 1990's when I got my 1st computer, a Packard Bell 486 running Windows 3.11 for Workgroups. I did take typing class in Jr. High School and learned to touch type on a manual typewriter, they blanked out the keys and we praticed typing to the "Chicken Reel". It was awful!

What kind of computer knowledge/experience do you have? I used my 1st computer to help run the Mechanical Contracting company that my husband and I owned.

and:

@Alienscar howdy! Now you, my friend, have perplexed my little bear mind for quite some time. Besides the cool name, you are so very knowledgeable about both the game and the community. I can not understand why you are not at the very top of CCS and discussing the new levels with me?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3006788#Comment_3006788

If your comment(s) disappeared after you have edited them, it is a glitch that some players are experiencing! Christine has had it too!

The CMs are aware about it too! Let me ask tomorrow👍️

[Deleted User]

Hi @Pyrolight🙋‍♀️

By any chance, did you see a (single lined) tiny pop-up note in the bottom left corner of your device? Do you think your comment went into "Approval" or did it just disappear?

Sometimes I do see it, sometimes it likely pops up but I miss it. It is really odd sometimes I can post something then on edit, a simple typo fix, it completely vanishes. It can be very strange.

Thanks for the info.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005989#Comment_3005989

Thank you @Alienscar🙏

No worries! I wasn't home till this late evening!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005840#Comment_3005840

Hi @Pyrolight🙋‍♀️

By any chance, did you see a (single lined) tiny pop-up note in the bottom left corner of your device? Do you think your comment went into "Approval" or did it just disappear?

these tend to be much slower as in a cron job once every x hours or days.

May be the word I have bolded is triggering Community system's Filter?? Only Community Managers would see what has alerted their system!

Usually, the comments that are sent to "approval" will appear within 24 hours! Since the CMs won't be here tomorrow, your comment(s) might appear on Monday!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3006179#Comment_3006179

Hi Peter @Peter_Tornaros🙋‍♀️

I am not sure about the first screen, but this one⬇️ is one of the famous glitches of Facebook!! Usually, changing browser works in this case.

If all the browsers are giving you same "sad face" icon, and none of the troubleshooting steps worked, I would suggest you to report to Facebook as well as King Player Support team.

If you are playing only the Browser version, please use this link to contact King Player Support Team --> https://soporto.king.com/contact

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005982#Comment_3005982

Yes! I did smile as I was happy for you😊😍

Peter_Tornaros

I am having a similar issue on my PC browsers @PummyRaj @Alienscar @Scooterpie

I wish those responsible at CCS would concentrate more on delivering a quality product rather than just trying to extract money from newbies in side games like All Stars.

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/comment/3005967#Comment_3005967

https://community.king.com/en/candy-crush-saga/discussion/comment/3005982#Comment_3005982

Sorry I misunderstood.

That sounds like some data was being sent to or from King servers, assuming you are online at the time, and their server had ... a moment. Likely they have some sort of check for incomplete transactions, might be on a system like ActiveMQ or something and it finally updated. If not that they could have a transaction table and code that periodically checks to see if the message was sent

I know I worked on a system that does batches. If for whatever reason a batch item fails and we get an alert. We just usually let it try again the next day as 9 out of 10 it is just a one off for some unknown, and endlessly annoying, reason.

The exact mechanics are beyond me but it all really ends up with the same result, failed action, server tries again later.

@PummyRaj what in the below quote keeps causing the post to fail?

these tend to be much slower as in a cron job once every x hours or days.

Alienscar

@PummyRaj sorry I have just noticed that you tagged me in this thread. I did not receive a notification.

I am sure that @Alienscar must have seen those complaints🤔

I couldn't say for sure that I have seen what Scooterpie is complaining about. Last year their were plenty of complaints about Facebook being unplayable due to the grey screen. This year the only grey screen issues I recall are the ones caused by the Hub and those caused by Safari.

Scooterpie

Just reopened my Win app on my laptop. Left my laptop on but was out for lunch and errands. It now shows that I have passed Level 16374? I am happy! I guess I have been smiled upon? ʕ⁀ᴥ⁀ʔ

Scooterpie

https://community.king.com/en/candy-crush-saga/discussion/comment/3005840#Comment_3005840

@Pyrolight I did shutdown and restart both my laptop and PC. Tried clearing browser history, data, etc. Tried the 3 finger salute first thing, ctr+alt+del. ʕ≧ᴥ≦ʔ

[Deleted User]

Grrr post eaten YET again.

Basically if I had to guess, what is happening is the game is having issues with either your video card drivers or the underlying windows video drivers.

The solution is the turn off your system and starting it up again. If your system is set to sleep and not fully power down it is likely the issue will not clear up.

This will fix some temporary visual issues but they might come back. Nothing really can be done as this is an issue with optimizing for mobile and "porting" to windows. Minor issues can be expected.

@PummyRaj can you look into why the previous version of this post was eaten by the forum.

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/comment/3005753#Comment_3005753

That sort of thing sounds like CCS having issues with your graphics card or the windows drivers, firmware ones, themselves. I notice this from time to time where the colours will break on the win app or other visual oddities. It seems to come and go so I am guessing you got hit by that.

Best option is to shut down (not restart or sleep) and they start your system again. That usually clears up the temporary ones, though sometimes only temporarily. 😑

Basically they likely optimize for mobile and there can always be minor issues with another platform.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005753#Comment_3005753

Thank you for reporting dear @Scooterpie🙏

I am glad that the glitch is cleared in your game! I will keep an eye in the Community for other complaints!

Come to think of it, few weeks ago, I have seen this complaint from a player! For them also, it disappeared after a while and nobody did anything🤷‍♀️

Like you said... mysteries of CCS!!!

I am sure that @Alienscar must have seen those complaints🤔

Scooterpie

I have gotten it to stop now. Do not know if the following manuever changed things or if the glitch just cleared up on its' own. Decided to try my husband's laptop.

I went and opened the Win app and a browser app on my husband's laptop. I had not opened Candy Crush on this computer in a while. The game seemed fine on hubby's laptop. Then went back and tried on my laptop and all seems fine? Then tried on my PC (which was giving the blackout too) and all seems fine? Oh the mysteries of CCS!

Comments

QueenB

Hi everyone and hope you all had a great weekend 😃

Are you still having issues playing? If yes, please let me know the game app version installed via Microsoft Store and for Facebook, please try a different browser.

I'm checking with the studio if they have noticed something off but all is looking good as it should 🤔

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/comment/3007155#Comment_3007155

I am an application developer with a state/provincial level government. We are also on the smaller end so we don't have quality assurance teams to check for and deal with testing/bugs.

Basically the developers have to do thorough testing, support, bug fixing, etc. We also have good communication between teams which allows us to see bugs and solutions we might not have run into.

Beyond that been "gaming" since the Atari 2600, must have been like 5 or 6 at the time. Family also had an 8088 (cheaper than the 8086 but still a couple grand).

The fact it did not simply drop you at the map with the level incomplete is odd and why I thought it was a graphical issues at first. Of course to be fair King does nothing normally haha.

Alienscar

.I can not understand why you are not at the very top of CCS and discussing the new levels with me?

Scooterpie

What kind of computer knowledge/experience do you have? I used my 1st computer to help run the Mechanical Contracting company that my husband and I owned.

and:

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3006788#Comment_3006788

If your comment(s) disappeared after you have edited them, it is a glitch that some players are experiencing! Christine has had it too!

The CMs are aware about it too! Let me ask tomorrow👍️

[Deleted User]

Hi @Pyrolight🙋‍♀️

By any chance, did you see a (single lined) tiny pop-up note in the bottom left corner of your device? Do you think your comment went into "Approval" or did it just disappear?

Sometimes I do see it, sometimes it likely pops up but I miss it. It is really odd sometimes I can post something then on edit, a simple typo fix, it completely vanishes. It can be very strange.

Thanks for the info.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005989#Comment_3005989

Thank you @Alienscar🙏

No worries! I wasn't home till this late evening!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005840#Comment_3005840

Hi @Pyrolight🙋‍♀️

By any chance, did you see a (single lined) tiny pop-up note in the bottom left corner of your device? Do you think your comment went into "Approval" or did it just disappear?

these tend to be much slower as in a cron job once every x hours or days.

May be the word I have bolded is triggering Community system's Filter?? Only Community Managers would see what has alerted their system!

Usually, the comments that are sent to "approval" will appear within 24 hours! Since the CMs won't be here tomorrow, your comment(s) might appear on Monday!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3006179#Comment_3006179

Hi Peter @Peter_Tornaros🙋‍♀️

I am not sure about the first screen, but this one⬇️ is one of the famous glitches of Facebook!! Usually, changing browser works in this case.

If all the browsers are giving you same "sad face" icon, and none of the troubleshooting steps worked, I would suggest you to report to Facebook as well as King Player Support team.

If you are playing only the Browser version, please use this link to contact King Player Support Team --> https://soporto.king.com/contact

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005982#Comment_3005982

Yes! I did smile as I was happy for you😊😍

Peter_Tornaros

I am having a similar issue on my PC browsers @PummyRaj @Alienscar @Scooterpie

I wish those responsible at CCS would concentrate more on delivering a quality product rather than just trying to extract money from newbies in side games like All Stars.

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/comment/3005967#Comment_3005967

https://community.king.com/en/candy-crush-saga/discussion/comment/3005982#Comment_3005982

Sorry I misunderstood.

The exact mechanics are beyond me but it all really ends up with the same result, failed action, server tries again later.

@PummyRaj what in the below quote keeps causing the post to fail?

these tend to be much slower as in a cron job once every x hours or days.

Alienscar

@PummyRaj sorry I have just noticed that you tagged me in this thread. I did not receive a notification.

I am sure that @Alienscar must have seen those complaints🤔

Scooterpie

Just reopened my Win app on my laptop. Left my laptop on but was out for lunch and errands. It now shows that I have passed Level 16374? I am happy! I guess I have been smiled upon? ʕ⁀ᴥ⁀ʔ

Scooterpie

https://community.king.com/en/candy-crush-saga/discussion/comment/3005840#Comment_3005840

@Pyrolight I did shutdown and restart both my laptop and PC. Tried clearing browser history, data, etc. Tried the 3 finger salute first thing, ctr+alt+del. ʕ≧ᴥ≦ʔ

[Deleted User]

Grrr post eaten YET again.

Basically if I had to guess, what is happening is the game is having issues with either your video card drivers or the underlying windows video drivers.

The solution is the turn off your system and starting it up again. If your system is set to sleep and not fully power down it is likely the issue will not clear up.

This will fix some temporary visual issues but they might come back. Nothing really can be done as this is an issue with optimizing for mobile and "porting" to windows. Minor issues can be expected.

@PummyRaj can you look into why the previous version of this post was eaten by the forum.

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/comment/3005753#Comment_3005753

Best option is to shut down (not restart or sleep) and they start your system again. That usually clears up the temporary ones, though sometimes only temporarily. 😑

Basically they likely optimize for mobile and there can always be minor issues with another platform.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3005753#Comment_3005753

Thank you for reporting dear @Scooterpie🙏

I am glad that the glitch is cleared in your game! I will keep an eye in the Community for other complaints!

Come to think of it, few weeks ago, I have seen this complaint from a player! For them also, it disappeared after a while and nobody did anything🤷‍♀️

Like you said... mysteries of CCS!!!

I am sure that @Alienscar must have seen those complaints🤔

Scooterpie

I have gotten it to stop now. Do not know if the following manuever changed things or if the glitch just cleared up on its' own. Decided to try my husband's laptop.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.