Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Please check this page here
I have lost my progress or all played levels?
If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored.
Hello @Swoon🤗 Warm Welcome to the King Community!
I am sorry to hear that your game started you level # 1!!
Did you make sure that you are logged into your regular account? Try closing the game and restarting your device after shutting it down for few minutes — then, open your game again and see if you are at your original level;
Try playing a level and go back to the Map screen and see if it brings back your levels.
If nothing helped, please check the steps provided in this link —> Have you lost your levels? And, select the device you are using.
If you have any questions, you can reply back by typing in the box given below🍫🍫