Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
All Stars not available
Options
Answers
-
Hello @deadrose129🤗 A Warm Welcome to the King Community!
HUB was acting glitchy for many players!! But, not having the HUB icon is not because you do not have the All Stars event!!
Did you make sure you have updated the App to the latest version?
Do you have the Star shaped Purple candies in your game? All you have to do is replay a level that has Purple candies and win it. If you are included in the event, winning the level will trigger the event and the Purple candy count will be added to the scoreboard and you will see the leaderboard.
To reply back, you can type in the box given below🍫🍫
-
Did you make sure that you have installed the latest version of the App?
If you did, I would suggest you to contact the Player Support team and find out if it is a glitch that you did not receive the event OR you were not included in the event this time! They might know a little bit info!
I will not be able to help to find out from the Candy In-charge team as they won't be here for next 4 days due to Easter break!!
-
Hello again @DeadRose🙋♀️
Here are the steps to contact the King Player Support team⬇️
- Click on the Pink Cogwheel located in the top right corner of the game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Events" and click on it;
- First question is "Why can't I see the Candy Crush All Stars event?". Click on it;
- There is some information given about the event. See if there is any information that will benefit you;
- At the bottom of the screen, do you have access to "Contact Us" button? For me, it isn't!! Because, it was covered with other information pertaining to All Stars!!
- If you see "Contact Us" button, click on it and fill the form and send your complaint.
Please let me know if you I can be further assistance🍫🍫
