Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy Community? 🍬
❄️ Spearmint Snowstorm Check-In: What Did You Think?- Join the Poll HERE
Let’s Talk About the Frosting Blocker 🍬- Join the Poll HERE
🍬 Tip🎵 Candy Crush Saga Audio Quiz 🎵 A chance to win 10 Color Bomb Boosters- Join HERE
❄️ Spearmint Snowstorm Check-In: What Did You Think?- Join the Poll HERE
Let’s Talk About the Frosting Blocker 🍬- Join the Poll HERE
🍬 Tip🎵 Candy Crush Saga Audio Quiz 🎵 A chance to win 10 Color Bomb Boosters- Join HERE
App says email not associated
ajbosse
Posts: 2
Level 1
in Discussions
When I try to sign in with through the app, it says invalid email/password. When I try to reset the password, it says email not associated with an account. I do have an account and am current signed in with it on the king website. I’ve reset my password through the website and it still says invalid email/password, despite that being the credentials I logged in with through king. I’m unable to retrieve my progress with this issue.
0
Comments
-
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
0 -
Hello. I think your account at the King website is a separate account from your player account for the game? Have you got a previously played game of Candy Crush Saga? If you haven't, don't choose the option "Already have a King Account" when prompted, but start a new login with a new account at the top of the screen. Your community account here is not related to playing the King games, it is just your access to this community.
0
