App says email not associated

ajbosse

When I try to sign in with through the app, it says invalid email/password. When I try to reset the password, it says email not associated with an account. I do have an account and am current signed in with it on the king website. I’ve reset my password through the website and it still says invalid email/password, despite that being the credentials I logged in with through king. I’m unable to retrieve my progress with this issue.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/441499/app-says-email-not-associated

Hello. I think your account at the King website is a separate account from your player account for the game? Have you got a previously played game of Candy Crush Saga? If you haven't, don't choose the option "Already have a King Account" when prompted, but start a new login with a new account at the top of the screen. Your community account here is not related to playing the King games, it is just your access to this community.