One red key not clearing on my board

penken

Can anyone explain this? It won’t match or clear. Thanks for your help.

mmorris

I read that its already under investigation. Might want to send an email to customer service. Good luck

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/442512/one-red-key-not-clearing-on-my-board

Hello dear @penken🤗 Welcome back to the Community!

I am sorry to hear that you are experiencing the issue with the keys!!

This issue was reported to the Studio, and they are working on it! But it looks like it's going to take a while! I am glad to say that one of our Community Managers found a trick that will help us…

This is tip —> Check the candy shapes inside the key ring hole as this matches the candy shapes that the keys should be matched with, instead of the colors of the keys which can be unreliable.

I tried this trick and it does help🤩

Please let me know how it goes for you😍

PummyRaj

Hello again @penken🙋‍♀️

I forgot to mention above… As per the tip, if you notice the "key hole" the shape is oval - which is of an Orange Candy! So, if you see that same key in your next try, please match it with the Orange candies and the locks will be opened👍️

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/442512/one-red-key-not-clearing-on-my-board

That red key is supposed to be orange and you need to match it with orange candies to make it disappear. The red keys are a deeper red colour. And yes, the ones that actually do look orange are supposed to be yellow and need to be matched with yellow candies.