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Burger King Ad

ucf_rosenknight
ucf_rosenknight Posts: 11 Level 2

The super annoying LOUD Burger King ad is back and again it can't be closed or muted.

Why do we have to be subjected to LOUD music during game play? I have ear buds in listening to audio books while playing and then I'm assaulted by these ads that are much LOUDER than every other ad and they lack a mute button.

Please fix this before I end up with a ruptured eardrum.

Answers

  • kiara_wael
    kiara_wael Posts: 154,869 Candy Moderator

    Hi and Welcome to the King Community

    Thank you for the feedback

    See below how you can report an ad so that our Ad Quality Team can review it and take appropriate action.

    How to report an ad:

     Following the reporting guidelines below ensures that we have gathered enough information to identify the issue and do our best in addressing the feedback. Please rest assured that we take reports of inappropriate advertisements very seriously. 

     A.- Gather the essential information: 

    • Title of the game, where the ad in question was seen
    • Date and time, when the ad in question was seen
    • Your country, i.e. country, where the ad in question was seen
    • Screenshot of the ad in question
    • Brand name, advertised via the ad in question
    • Any URL links related to the ad in question, e.g. AppStore, website, etc. 
    • Player Core ID or Facebook ID (link to new articles)

    B.- Send it to us:

    1.- Tap on Contact Us

    2.- Choose a topic: Advert issues or reporting

           3.- Choose a subtopic: I want to report an advert

    4.- Add the information you have gathered about the ad. Keep the screenshots ready in case you need them later in the process.

    5.- Tap on submit and send us your message, and we’ll get back to you very soon!

    For issues with a purchase you have made on a third-party website, you will need to contact the website directly, for example via their postal address or their customer support email. We are not responsible for the content of third-party websites.

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