candy crush froze

fmarshall

who else is having trouble with candy crush today? Mine is frozen and greyed out.

kiara_wael

Hi and Welcome to the King Community

Which device are you play ?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/442733/candy-crush-froze

Welcome to Sweet King Community! 👑

How about you try following these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community on next time. Thanks! 😉

Have a nice and safety day! ❤️😊

fmarshall

hello and thanks

I have the same problem with my phone and my desktop. they both freezes I think the problem might be my WIFI or internet connection.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/3023144#Comment_3023144

You are welcome. 😊

Some players have also asking this connection error issue problems too. 👇🙁

You can also check more information about Internet connection issue problem here.

So how about you try following another troubleshooting steps of Crashing/Freezing issue/bug here (any devices) that I hope nothing this happens. 😊

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community on next time. Thanks! 😉

Have a nice and safety day! ❤️😊

fmarshall

I tried everything. It worked for a little while when I re-installed it on my phone. I will miss playing CCrush but I give up for now. Thanks

fmarshall

Hello and thanks everyone for your help. I think I finally got back in the game. I tried everything and I finally did an un update to my computer. something worked. thanks again.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/3024220#Comment_3024220

Woohoo! We are very happy as finally you can start playing this game after you did following these solve steps now! We deserve it! 🙌😄

Also thank you for your continuing to play Candy Crush Saga right now. 🤗

Have a nice and safety day! ❤️😊