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Answers
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Hi and Welcome to the King Community
Thank you for reporting. Have you click red cross in the top?
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Yes, I press the red X at the top right to get out of it. But I don't get any booster or prize.
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Yes, I am still experiencing the same thing. I don't know if I would make a purchase because I don't know what the options are.
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Hello @minnaj🤗 Good Morning!
Then, I would recommend you to contact King Player Support team and report the issue. I will also report from my side to our Community In-charge. But, they can only check it on Monday!
It looks like you are using Android device. But, the new format in the Help Center does not give us the option to send a complaint for this particular issue.
Hence, I would suggest you to use this link (click on the Green letters) —>
While filling the form, please make sure to
- At "Topic" column, select - Purchase Issues or Questions;
- At "Subtopic" column, select - I am unable to make a purchase"
- In "Tell us what you need". explain the issue and Submit your complaint.
- You will be receiving an automated response, which is a norm. Please send a reply to that email - make sure you select the area that is specified "reply above this line" (or something like that);
- Explain the issue and provide the screenshot with the issue persisting.
You should hear back from an agent soon (max 72 hours)!
Hope you will receive help quickly and the glitch will be cleared soon🌟🌟
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