Candy Crush Saga

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All You Need to Know About All Stars 2026

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Sweetastic Offer

minnaj

So how do I choose the sweetastic offer? This has happened three times so far.

Screenshot_20240410_202951_Candy Crush Saga.jpg

To ask your Question:

Accepted answers

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3028325#Comment_3028325

Hello @minnaj🤗 Good Morning!

Then, I would recommend you to contact King Player Support team and report the issue. I will also report from my side to our Community In-charge. But, they can only check it on Monday!

It looks like you are using Android device. But, the new format in the Help Center does not give us the option to send a complaint for this particular issue.

Hence, I would suggest you to use this link (click on the Green letters) —> https://soporto.king.com/contact

While filling the form, please make sure to

At "Topic" column, select - Purchase Issues or Questions;
At "Subtopic" column, select - I am unable to make a purchase"
In "Tell us what you need". explain the issue and Submit your complaint.
You will be receiving an automated response, which is a norm. Please send a reply to that email - make sure you select the area that is specified "reply above this line" (or something like that);
Explain the issue and provide the screenshot with the issue persisting.

You should hear back from an agent soon (max 72 hours)!

Hope you will receive help quickly and the glitch will be cleared soon🌟🌟

minnaj

Yes, I am still experiencing the same thing. I don't know if I would make a purchase because I don't know what the options are.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3026095#Comment_3026095

Hello @minnaj🤗 A Warm Welcome back to the King Community!

There is no booster or prize on that screen, but a better deal on booster packages if you would like to purchase.

Are you still experiencing this issue? Are you trying to make a purchase?

minnaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3026086#Comment_3026086

Yes, I press the red X at the top right to get out of it. But I don't get any booster or prize.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting. Have you click red cross in the top?

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting. Have you click red cross in the top?

minnaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3026086#Comment_3026086

Yes, I press the red X at the top right to get out of it. But I don't get any booster or prize.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3026095#Comment_3026095

Hello @minnaj🤗 A Warm Welcome back to the King Community!

There is no booster or prize on that screen, but a better deal on booster packages if you would like to purchase.

Are you still experiencing this issue? Are you trying to make a purchase?

minnaj

Yes, I am still experiencing the same thing. I don't know if I would make a purchase because I don't know what the options are.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3028325#Comment_3028325

Hello @minnaj🤗 Good Morning!

Then, I would recommend you to contact King Player Support team and report the issue. I will also report from my side to our Community In-charge. But, they can only check it on Monday!

It looks like you are using Android device. But, the new format in the Help Center does not give us the option to send a complaint for this particular issue.

Hence, I would suggest you to use this link (click on the Green letters) —> https://soporto.king.com/contact

While filling the form, please make sure to

At "Topic" column, select - Purchase Issues or Questions;
At "Subtopic" column, select - I am unable to make a purchase"
In "Tell us what you need". explain the issue and Submit your complaint.
You will be receiving an automated response, which is a norm. Please send a reply to that email - make sure you select the area that is specified "reply above this line" (or something like that);
Explain the issue and provide the screenshot with the issue persisting.

You should hear back from an agent soon (max 72 hours)!

Hope you will receive help quickly and the glitch will be cleared soon🌟🌟

Welcome! 👋

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Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…