Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'
When reaching out, it would be super helpful to include:
Your game ID or the email address associated with your game account.